At R Infinity Beauty Mart, customer satisfaction is our top priority. We want you to feel confident with every purchase made from our store—online or offline. If there is an issue with your order, we’re here to help.

Eligibility for Returns

You can request a return or exchange if:

✔ You received a damaged product

✔ You received the wrong product or missing items

✔ Product is unused, unopened & in original packaging

✔ Request is made within 2 days (48 hours) of delivery

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❌ Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged once opened/used:

Cosmetics & Makeup Products

 Personal Care & Skincare

Perfumes & Deodorants

Clearance / Sale items

 Accessories with hygiene concerns (e.g., earrings)

If these items are sealed and in original condition, return requests may be considered on a case-by-case basis.*

 📹 Mandatory Unboxing Video

To approve any product damage or wrong item complaint:

Customer must share a clear unboxing video

— starting from parcel package (before opening)

— showing full product clearly

— within 24 hours of receiving the order

No refund/replacement will be processed without video proof.

🔁 Exchange Policy

Exchange allowed for size issues in footwear & handbags (if unused and in resaleable condition):

 Request within 2 days

 Customer pays return shipping charges

 Replacement sent after inspection

 💵 Refund Policy

Refunds are issued only when:

 Product is damaged on delivery

 Wrong item delivered

Replacement not available

Refunds will be processed to:

UPI / Bank Account / Store Wallet

 Within 3-7 business day after approval

COD shipping charges & service fees are non-refundable.

 🚛 Return Shipping Charges

| Reason for Return                   | Who Pays Shipping? |

| ----------------------------------- | ------------------ |

| Wrong / damaged product delivered   | We pay             |

| Customer changing mind / size issue | Customer pays      |

 Order Cancellation

 Orders can be cancelled within 12 hours of placing the order

Cancellation not accepted after dispatch

For prepaid orders, refund will be issued within 3–7 business days

🧾 Inspection & Approval

Returned products must be:

✔ Unused

✔ Undamaged

✔ Original tags & packaging intact

If the product fails inspection, no refund or replacement will be issued.

 📬 Support Contact

If you have any issue with your order, please contact us:

  R Infinity Beauty Mart Promise

We are committed to delivering quality beauty & fashion products at affordable prices while ensuring a smooth shopping experience.